Orders & payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay. Every payment goes through Shopify’s secure, encrypted checkout.
Can I change or cancel my order after placing it?
Please contact us within 12 hours of placing your order. Once an order has been processed, changes may no longer be possible.
How do I know my order went through?
Shopify emails you an order confirmation as soon as your payment is complete. If it hasn’t arrived within a few minutes, check your spam folder or contact us.
Shipping & delivery
How long does shipping take?
Orders are typically processed within 1–2 business days. Standard delivery then usually takes 7–9 business days, depending on your location.
Do you offer free shipping?
Yes — shipping is free on all orders over $50. For orders below $50, the standard shipping rate is shown at checkout before you pay.
Where do you ship?
We currently deliver to addresses in the United States. If you live elsewhere, please contact us before ordering.
Can I track my order?
Absolutely. Once your order ships, you’ll receive an email with your tracking number and a link to follow your package. If tracking doesn’t update, contact us with your order number and we’ll look into it.
Returns & exchanges
What is your return policy?
Please contact us within 7 days of receiving your order to arrange a return or exchange. Returns are accepted when a product arrives damaged or defective, and items must be unused, in their original packaging and sent with proof of purchase.
What if my order arrives damaged?
Contact us within 7 days of receiving it and we’ll send a replacement or help with an exchange right away.
Can I return an item I bought with a discount code?
Returns and exchanges aren’t accepted for items purchased using a discount code or promotional offer.
How will I receive my refund?
Once we receive and inspect your return, your refund is issued to your original payment method.
Products & sizing
How do I choose the right size?
Each product page lists the available sizes and options, along with measurements where the product has them. Measure your pet before choosing, and if you’re between sizes or unsure, contact us — we’re happy to help.
Offers & emails
How do I get 15% off my first order?
Join our email list using the sign-up offer on this site. First-time customers receive a 15% welcome code, which can be used once per customer and can’t be combined with other discounts.
How do I unsubscribe from emails?
Use the unsubscribe link at the bottom of any of our emails, or write to support@fureverbyfaizan.com and we’ll remove you.