Little things. Big tail wags. Free shipping on orders over $50
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Contact us

Questions about an order, a product or the right fit for your pet? Message us and a real person from Furever by Faizan will get back to you.

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Send us a message on Shopify Inbox. You can ask about products, your bag or an order.

Email us

Write to support@fureverbyfaizan.com. Please include your order number if your question is about an order.

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Quick answers

  • Need to change or cancel an order? Contact us within 12 hours of placing it.
  • Item arrived damaged or defective? Let us know within 7 days of receiving it — see our Return policy.
  • Wondering where your parcel is? Your tracking link is in your shipping confirmation email — see tracking help.
  • Everything else: browse our FAQ.